All you need to know

before booking

These terms and conditions are in compliance with the applicable law, i.e. Italian Civil Code, art. 1341.

 

Booking:

Bookings must be made in writing, either on our website or by e-mail.

For your booking to be confirmed, you need to provide the following information: given name and surname, address, telephone number, dates of arrival and departure, and number of guests.

Bookings become binding for both parties when the booking has been confirmed by the hostel via E-Mail.

 

Arrival:

Room/bed reservations remain in place until 6:00 p.m. (Check-In from 3 p.m.) on the day of arrival. After that time, any booked rooms or beds that are still unoccupied will be assigned to other guests, unless late arrival has been notified in writing to reception. In any case, cancellation fees apply.

 

Payment:

Payment is due on arrival. In all events, the Youth Hostel reserves the right to ask for a deposit to confirm the booking (up to 100 % of the total amount). If the confirmation deposit is not received by the agreed date, the reservation will be cancelled.

We accept payment in cash (up to €1,999.99) and by credit or debit card.

 

Cancellation policy for solo travelers (one person):

Cancellations must be notified in writing, and are considered to be acknowledged once the Youth Hostel has confirmed receipt.

In the event of cancellation, the following fees apply:

  • Cancellations made no later than 4 days prior to the arrival date: no charge
  • Cancellations made 3 to 2 days prior to the arrival date: 50 % of the booking price
  • Cancellations made 1 day to the arrival date: 100 % of the booking price

The booking price includes accommodation, breakfast and any other services agreed upon. In the event of partial cancellation (i.e. if not all the booked beds are occupied or cancelled), the 100 % cancellation fee applies to the booking price for the unoccupied or cancelled beds.

 

Cancellation policy for small groups (from two to ten people):

The term “small group” refers to ten people travelling together, who are regarded as one single unit by the person who makes the booking and the accommodation provider.

The definite number of guests must be notified in writing at least 20 days before the agreed date of arrival.

In the event of cancellation by the entire group or individual group members, this too must be notified in writing and will be considered to be acknowledged once the Youth Hostel has confirmed receipt.

The following cancellation fees apply:

  • Cancellations made at least 20 days prior to the arrival date: no charge
  • Cancellations made 20 to 7 days prior to the arrival date: 50 % of the booking price
  • Cancellations made 6 to 2 days prior to the arrival date: 80 % of the booking price
  • Cancellations made 1 day to the arrival date: 100 % of the booking price

The booking price includes accommodation, breakfast and any other services agreed upon. In the event of partial cancellation (i.e. if not all the booked beds are occupied or cancelled), the 100% cancellation fee applies to the booking price for the unoccupied or cancelled beds.

 

Cancellation policy for big groups (over eleven people):

The term “big group” refers to eleven or more people travelling together, who are regarded as one single unit by the person who makes the booking and the accommodation provider.

The definite number of guests must be notified in writing at least 45 days before the agreed date of arrival.

In the event of cancellation by the entire group or individual group members, this too must be notified in writing and will be considered to be acknowledged once the Youth Hostel has confirmed receipt.

The following cancellation fees apply:

  • Cancellations made 60 to 45 days prior to the arrival date (groups over 30 people): a € 200.00 administrative fee
  • Cancellations made at least 45 days prior to the arrival date (groups with max. 29 people): no charge
  • Cancellations made 45 to 30 days prior to the arrival date: 30 % of the booking price
  • Cancellations made 29 to 10 days prior to the arrival date: 60 % of the booking price
  • Cancellations made 9 to 2 days prior to the arrival date: 80 % of the booking price
  • Cancellations made 1 day to the arrival date: 100 % of the booking price

The booking price includes accommodation, breakfast and any other services agreed upon. In the event of partial cancellation (i.e. if not all the booked beds are occupied or cancelled), the 100% cancellation fee applies to the booking price for the unoccupied or cancelled beds.

 

Cancellation Conditions Covid:

If the borders are closed unexpectedly, if there is a foreign travel warning for South Tyrol or if there are other official measures that prevent you from arriving, the booking can be cancelled free of charge before arrival. For the remaining trips, our normal cancellation conditions remain valid.

 

Early departure:

In the event of early departure, we charge for the number of days spent at the hostel plus 100 % of the agreed price for the remaining days and any other services that were booked but not used.

 

Special Offers:

In the case of packages and special offers, the booking and cancellation conditions may differ from the conditions specified here.